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Thanks for the free air. And not much else Air New Zealand.

A few years ago — just before Xmas Eve — I was travelling from the United States back to Australia for Xmas with Air New Zealand. I ran into a few hiccups along the way and decided to pen this open letter to Air New Zealand management team while I sat on a cold hard airport floor waiting for my flight to depart which had been delayed many hours. It was written with definite sarcasm in mind at the time.